FAQ

Shipping
How long will it be before I receive my order?
Most orders are processed and shipped within 1-3 days of receipt. I use Canada Post to ship within Canada, the United States and Internationally. My website automatically calculates your shipping costs based on where you are located. You should receive your product within 7 – 10 business days.

Locations

Can I find your products in local stores?
My cards are available in a number of Toronto area shops. Please see a list on the stores page.

Returns
What is your return policy?
I want to make you happy, so if you are not satisfied with your product or there is a defect please contact me at cards@janetkarp.com and I will try to fix the problem as quickly and efficiently as possible.

Privacy
How will my personal information be used?
Your privacy is important to me. Please read my privacy policy for more details.